You can return a BELLAITY order within 7 days of delivery, no reason needed. That is the promise on our site. Email support@bellaity.com with your order number before you send anything back, and we will confirm the next step. Please do not ship a return to a manufacturer.
Condition
Items should be unused and in the original packaging so we can restock them. Handbags that are worn, washed, or missing parts cannot be refunded unless we sent the wrong item or it arrived damaged. For hygiene, press-on nails and other beauty items can be returned only if they are unopened and still sealed. Gift cards and downloadable goods are not returnable.
Refunds and return shipping
After we receive and check the return, we email you. Approved refunds go back to the original payment method. Your bank or payment provider (card, PayPal, or Stripe) may take several extra business days to show the credit. If we made an error or the item arrived damaged or incorrect, we cover the return shipping. Otherwise you pay the cost of sending the return.
Damaged or wrong items
If the parcel arrives damaged or is not what you ordered, write to us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund it, including reasonable shipping.
Handbag warranty
Handbags include a 1-year warranty, as stated on the site. The warranty is for handbags only, not press-on nails or other accessories. Email support@bellaity.com with your order number and photos to start a claim.
Shipping times are in our Shipping Policy. Last updated November 1, 2026.